Software Subscription Program
- All upgrades, updates, service packs and patches to your application software are free of charge.
- Live updates within the program (Internet connection required).
- All CKC Laboratories, Inc. software training courses and materials are available to you at a 10% discount.
- All Software manual revision’s and supplement documentation.
- Eligibility: Purchased software within two years.
Annual contract for one user/software license.
Annual cost: $1,095.00
Standard Support Agreement
- On-line basic support for current software products
- Access to support specialists (Email & Fax only)
- One day (typical) turnaround for e-mail and fax support
Details:
To handle questions that cannot be answered by the software help system alone, CKC Laboratories
offers our standard support via e-mail, or fax for registered users on all products
free for 90 days from date of purchase. The standard support that comes with your CKC Laboratories products gives you access to our EMC Software Solutions Specialists who can help you get up and running and provide simple assistance using your CKC Laboratories, Inc. products.
You can extend this support by renewing yearly.
Standard support includes:
- Guidance installing CKC provided hardware, including explanations of jumpers and dip switches
- Help installing the appropriate hardware or software drivers
- Help establishing basic working functionality of CKC Laboratories, Inc. hardware
- Help establishing communication with an instrument using the appropriate instrument driver
- Explanation of the operation of functions
- Answers to basic questions about testing
- Troubleshooting reproducible problems, General Protection Faults (GPFs), bugs, and incompatibilities
- Your Standard support emails are handled directly by our EMC Software Solutions Specialists. For support requests submitted via fax or e-mail, you typically receive a response within 24 hours.
You can renew your standard support program annually to continue receiving support for your product.
Annual contract for one user/software license.
Annual cost: $495.00
Premier Support Agreement
- All benefits of the Software Subscription Program
- Expedited access to EMC Software Solutions Specialist
- Expedited phone support
- Four-business-hour turnaround for e-mail support
- Expedited problem resolution
- Unlimited driver creation for new test equipment
- Annual contract for one user
- Annual contract with limited incidents for multiple users
Details:
This is our most popular support program and has proven to meet more demanding technical support requirements
and instant support that our customers expect. Premier support is held to the highest standards in personal technical support and software maintenance.
With Premier support you receive:
- All upgrades, updates, service packs and patches to your application software are free of charge.
- Live updates within the program (Internet connection required).
- All CKC Laboratories, Inc. software training courses and materials are available to you at a 10% discount.
- All Software manual revision’s and supplement documentation.
Assistance from senior EMC Software Solutions Specialist for any registered product.
The personal attention of one senior EMC Software Solutions Specialist for each support incident
Unlimited Driver creation for new test equipment
Priority attention for your phone calls to minimize waiting
Priority escalation of your product problems to minimize your total resolution time
Four business-hour turn-around on callbacks and e-mail
Live training via phone or online
In short, with Premier support, you have instant access via phone, e-mail, or
fax to a senior EMC Software Solutions Specialist with the mandate to do whatever is necessary to completely and expediently resolve your support requests or project questions. Because Premier support includes a universal SSP membership, you receive upgrades to registered copies of EMITest™ and other CKC software that you already own at no charge. In addition, you receive ten percent discounts on all CKC Laboratories, Inc. software training courses that you take.
Premier support agreements are available to provide all of the benefits above to one user for the period of one year.
For your convenience, we also offer Premier support incident programs to handle cases where you have multiple people using CKC applications. Premier Support incident agreements provide any number of users Premier access up to a maximum number of support incidents in one year. Premier Support incident contracts do not include SSP benefits.
Annual contract for one user/software license.
Annual cost: $1,395.00
Pay per Incident
For individuals & businesses using CKC products such as EMITest™ and more.
Once your CKC software “90 day free support” or “support program contract” has expired, you can call one of our CKC EMC Software Solutions Specialists. Prices begin at $129.00 per incident for
EMITest usability support and $59.00
for setup and installation support. Hours of availability:
8:00 a.m. – 5:00 a.m. Monday – Friday, pacific time except holidays. After hours support is available at $159.00 per incident.
Click here to submit a support request
On-Site Support
Options
Pay per hour on-site support requests are $190 plus one-way travel & expenses (minimum 2 hours).
Hours of availability:
Monday through Friday, 8:00 a.m. – 5:00 p.m., except major holidays.
Phone: 800-500-4EMC
